Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all items in their original condition with tags attached. Returns are free for orders within the UK. For international orders, customers may arrange returns through our customer service team. Once received and inspected, refunds are processed within 5-7 business days.
How long does shipping take?
Standard UK delivery takes 3-5 business days. Express delivery is available for 1-2 business days. International shipping varies by location, typically 7-14 business days. You'll receive a tracking number via email once your order ships.
Do you offer size exchanges?
Yes, we offer free size exchanges within 30 days of purchase. Simply contact our customer service team with your order number and preferred size. We'll arrange a prepaid return label and send your new size once we receive the original item.
How can I contact customer support?
You can reach us via:
Email
Contact Form on our website
We aim to respond within 24–48 hours.
Will sold-out items restock?
Some items may restock, while others are limited edition and will not return. Follow us on social media or subscribe to our newsletter for restock updates.
How do I care for my items?
Each item comes with detailed care instructions on the label. For our luxury pieces, we recommend hand washing or dry cleaning to preserve quality and longevity. Store items in a cool, dry place away from direct sunlight. For specific care questions, our team is happy to provide personalized guidance.
Find answers to common questions about our products, services, and policies. If you don't find what you're looking for, please don't hesitate to contact us.